Q1. Where can I find my model or serial number?

All of our range cookers have the silver serial number data badge in 3 locations:

User & Installation Guide (on the front cover)

front of the cooker (see below)

back of the cooker (on the back of the top left hand side)

The serial number is located on the frame of the main left-hand oven at the base near the plinth. For earlier specification110cm models, remove the storage drawer and the silver data badge will be located on the front right upright of the cooker framework.

The serial number is located on the frame of the main left-hand oven at the base near the plinth. For earlier specification110cm models, remove the storage drawer and the silver data badge will be located on the front right upright of the cooker framework.

 

Q2. What power supply do I need to install my cooker?

Please ensure your fitters refer to the fitters guide before installation.

Ceramic and Induction models may be connected to a suitable 6mm cable with a 32-amp breaker (providing the isolator switch, which turns the power on and off to the cooker, does not incorporate a 13 amp socket). However to provide greater flexibility, we recommend a 10mm cable with a 45 amp breaker.

Note:

These are guidelines and other factors may alter the cable/breaker power. Therefore we cannot provide electrical information as the qualified electrician has to make calculations based on what is around the cooker e.g. boilers etc.

Q3. What power supply do I need to install my cooker?

Please ensure your fitters refer to the fitters guide before installation.

Ceramic and Induction models may be connected to a suitable 6mm cable with a 32-amp breaker (providing the isolator switch, which turns the power on and off to the cooker, does not incorporate a 13 amp socket). However to provide greater flexibility, we recommend a 10mm cable with a 45 amp breaker.

Note:

These are guidelines and other factors may alter the cable/breaker power. Therefore we cannot provide electrical information as the qualified electrician has to make calculations based on what is around the cooker e.g. boilers etc.

Q4. Where can I find my User Guide and installation & Service Instructions?

All User Guides and Installation & Service instructions are placed within an oven cavity prior to delivery.

If you require a copy, all of our User Guides are available to download electronically on the Rangemaster website (www.rangemaster.co.uk). Select the cooker you require and scroll down to the end of the features where you will find a drop down box that prompts User Guide. Choose the fuel type you require and the user guide will open. If you cannot find the User Guide you are looking for, call us on 01926 457628 and we will email or post one out to you.

Q5. Why is the oven not coming on?

Check that there is power going into the cooker by seeing if the oven light is coming on. Then check if the clock is illuminated. If the clock is flashing 'auto' or is not illuminated this will be the reason why the oven is not coming on. Refer to your User Guide for instructions on how to re-set the clock on your model.

Q6. What do I do if I smell gas?

1. Do not turn electric switches on or off.

2. Do not smoke.

3. Do not use naked flames.

4. Do turn off the gas at the meter or cylinder.

5. Do open doors and windows to get rid of the gas.

6. Do keep people away from the area affected.

Call your gas supplier or National Grid on 0800 111 999.

Q7. Who do I speak to if I receive a faulty cooker or a part is missing?

If you are experiencing problems with your Rangemaster appliance and it is still within the manufacturer's warranty, call us on 01926 457628. Please have your serial number and appliance details to hand (To find your serial number, refer to 'where can I find my model or serial no?' in the FAQs). Once we have diagnosed the problem we can usually arrange for one of our approved engineers to attend. If you have a new cooker and find that there may be a missing or damaged part please report this to us ASAP on 01926 457628 or email : consumers@agarangemaster.co.uk

Q8. What does a multifunction oven do?

A . The multifunction oven offers up to eight functions for really flexible cooking. From crisping up the base of your pizza to browning your favourite pasta dish. This feature offers a variety of functions all in one oven.

What does a multifunction oven do?

Functions include:

rapid Rapid response (only available on a selection of models) - unique to Rangemaster, this feature heats the oven 30% quicker than a regular fanned function and allows cooking to start immediately.

fan oven Fan oven - a fan oven draws air from the interior of the oven, heats it up and forces it back into the cavity again. The heat within a fan oven is evenly distributed for multi-level cooking.

fanned Fanned grilling - enables the door to be closed whilst grilling, which grills food more evenly, while preventing cooking smells from permeating the room.

base heat Base heat - using the lower element only, this cooking method is best used for finishing off your dishes, such as crisping up the base of a pizza or ensuring the base of a pastry flan is fully cooked.

fan assisted Fan assisted oven - utilising the conventional oven elements alongside the fan, this produces zoned cooking with the hottest zone being featured at the top of the oven.

conventional oven Conventional oven - this traditional cooking method uses heat sourced from both the top and base of the oven, which results in a natural convection process that centres the heat in the top of the oven. For baking cakes etc, cook in the centre of the oven and slightly reduce the temperature.

browningBrowning element - to use at the end of cooking for the finishing and browning of cheese topped dishes that are already hot.

defrostDefrost - an incredibly safe way to speed up the defrosting process, as it uses the fan to circulate unheated air, so won't accidentally cook the food like a microwave can. Remember not to defrost meat or poultry in this way.

To learn more about the multifunction oven, click here to see a video.

 

Q9. How do I register my warranty and how long is it for?

Our cookers come with a standard 1 year warranty. But if you register within 30 days of delivery, you will receive a further 12 month warranty absolutely free.

To register your warranty, (Click Here) Once your details have been processed, you will be sent your policy document outlining your cover.

Alternatively, fill in and return the registration form which will be enclosed with your new cooker, or call us on 01926 457628 where our trained operators will take your details.

 

 

Q10. Why are my hotplate burners not lighting up on my dual fuel/all gas cooker?

Make sure that the burner parts have been replaced correctly after wiping or removing for cleaning.

Check that there is not a problem with your gas supply. You can do this by making sure that other gas appliances you may have are working.

Do the burners spark when you push the button? If not, verify that the power is on by checking that the clock is illuminated.

If you are still experience problems call us on

01926 457628 or email consumers@agarangemaster.co.uk.

Q11. What products do you recommend for cleaning your cookers?

For inside the oven cavity you must make sure that the cleaning product is safe to use on vitreous enamel. There will be a logo on the back of the bottle that looks something like this:

You must never use products that can cause the enamel to peel or tarnish handles and control knobs. Please remember to read and follow the instructions very carefully on all cleaning products. We recommend that any strong or caustic cleaner be first tested on an inconspicuous part of the cooker.

For coloured panels we do not recommend anything other than hot soapy water and a soft cloth.

We stock our own specially formulated cleaners and you can purchase these at www.rangemastercookshop.co.uk. Refer to your User Guide for more tips.

cleaning

Q12. What clearances are required between a cooker top and a cooker hood?

For hoods that sit above Dual Fuel or all gas cookers the minimum clearance is approximately 650mm. This is increased to 670mm if a splashback is being fitted.

For hoods that sit above all electric cookers, the hood clearance can be no less than 650mm.

The maximum height we recommend for our range hoods is 750mm, as anything above this will begin to affect the performance.

Please refer to the User and Installation Guide.

 

Q13. Can you explain how induction works?

The electricity supply generates a magnetic field. By placing a pan onto the induction zone you complete the circuit, the pan becomes hot and in turn heats the contents of the pan.

Induction pans need to be ferrous based; a magnet should stick to the base. Stainless steel, or cast iron is ideal. Induction cooking is 90% efficient, fast, powerful, controllable and safe. Easy to clean; the glass hob stays cool preventing spillages from burning on. 

Important information for pacemaker and implanted insulin pump users: The functions of this hob comply with the applicable European standards on electro magnetic interference. If you are fitted with a pacemaker or implanted insulin pump, you must make sure your implants are not affected by the induction hob. Please consult your doctor for medical advice. The frequency range of the induction hob is 20-60kHz.

To learn more about induction, click here to see a video.

Q14. How can I find out how old my cooker is?

Call consumer services on 01926 457628 and have your serial number to hand (to locate your serial number, refer to 'where can I find my model or serial no?' on the FAQs above). We will log the serial number on our database and give you the build date of your cooker.

Q15. Why is steam coming out of the oven?

When cooking food with high water content (e.g. oven fries) there may be some steam visible at the rear grille, this is perfectly normal.

Take care when opening the oven door, as there may be a momentary puff of steam when the oven door is opened. Stand well back and allow any steam to disperse.

Q16. What gas connection will I need to install my cooker?

Connect the hood to the mains through a two-pole switch with a contact gap of at least 3mm. The hood comes with a cable and it can be fitted with a standard plug plus a 3 amp fuse, or it can be hard wired on to a 3 amp spur.

Q17. Can I purchase an LPG cooker?

Certain models are available to order as an LPG cooker.

Please check the brochure or the website (www.rangemaster.co.uk) for availability.

Please note that the cookers need to be ordered as all LPG. Dual fuel models can be converted.

Q18. Where can I find, view or buy a cooker?

We have a customer display database that enables you to locate Rangemaster stockists and showrooms that are close to your home. It lists all products that are available at the stores displayed.

Simply go onto www.rangemaster.co.uk and then click on the 'find nearest stockist' tab.

Enter your postcode or town, and then the distance you are happy to travel.

Note: We advise that you contact your local stockist prior to your visit to check stock availability.

Q19. Can I convert to an LPG cooker?

Yes, only if your cooker is dual fuel and gas is supplied to it.

Please call consumer services on 01926 457628 with your serial number to hand and order a LPG conversion kit.

This will need to be fitted by a Gas Safe fitter.  

If your cooker is gas only then you cannot convert it to LPG.

 

 

Q20. What size baking trays can I fit into the right hand fan ovens of the 90cm, 100cm, 110cm Ranges?

The optimum sizes are:

90cm - 285mm (11") x 210mm (8").

100cm - 310mm (12") x 240mm (9.5").

110cm - 340mm (13.5") x 340mm (13.5") .

The left- hand fan ovens on range cookers use a tray up to 340mm (13.5")

For the best results we recommend that you do not use larger baking trays in Rangemaster fan ovens. Take a look at www.rangemastercookshop.co.uk for baking trays and lots more cookware to work perfectly with your Rangemaster.

Q21. What clearance is required for a Falcon range cooker?

Assuming the cooker is going into a run of units then a gap of 1110mm is needed for the Falcon 1092 and 918mm for the Falcon 900, to allow access to remove the cooker for servicing and for the doors to open fully.

If fitting the cooker near to a corner of the kitchen then a distance of 130mm is needed either side to allow the doors to open fully.

Q22. My Falcon cooker has FSD's, what does this mean?

From the beginning of January 2010 all Falcon dual fuel cookers are fitted with Flame Safety Devices (FSD's) as standard.

Which means that if the flame is accidentally extinguished the FSD automatically cuts off the gas within 15 seconds.

Q23. Which cookers can be converted to LPG and back again?

All Falcon dual fuel cookers if gas is supplied to it can be converted to LPG.

Please order your LPG conversion kit when ordering your range cooker.

The cooker will need to be converted by a qualified Gas Safe fitter.

Q24. What are the benefits of Induction cooking?

Induction is by far the most energy-efficient cooking method available by delivering over 80% of the energy it uses to the pan, this compares to 48% with Gas.

It is also extremely precise, offering even better controllability than gas with additional safety features not available in other cooking types.

Q25. Why is there no gas hose supplied with the cooker?

Because the height of the cooker can be adjusted and each connection is different it is difficult to give precise dimensions.

Q26. Cleaning advice

Detailed information on cleaning your appliance including help with removing oven furniture to assist in this respect can be found in your Falcon manual. Manuals for current models can be downloaded from the product page on this website. For older manuals please contact customer services on Tel: 01926 457628 or email consumers@agarangemaster.co.uk

Q27. Can I buy Falcon directly?

We have a number of specialist retailers throughout the country who are all carefully selected and thoroughly trained by a member of the Falcon team or by one of our Training team.

Q28. Do you offer a repair service?

If you are experiencing problems with your Rangemaster appliance and it is no longer covered by the manufacturer's warranty, we can offer a number of services to help. If you would like an approved Rangemaster engineer to repair your appliance just call us on 01926 457628. Please have your serial number and appliance details to hand (To find your serial number, refer to 'where can I find my model or serial no?' in the FAQs). Once we have diagnosed the problem we can arrange for one of our approved engineers to attend. Rangemaster provides:

- A nationwide network of approved Rangemaster engineers, fully trained on our entire product range.

- Fast access to genuine Rangemaster spare parts.

- A fixed price quote, which includes parts, labour and VAT.

(exceptions apply, please call Consumer Services on 01926 457628.

 

Q29. What other appliances do you make?

We are probably best known for our range cookers but we also specialise in a wide range of other kitchen appliances. We are the UK's largest manufacturer of kitchen sinks, offering cutting edge designs for every type of kitchen (visit http://www.rangemastersinks.co.uk/ and www.leisuresinks.co.uk). Most of our customers also choose one of our high performance hoods to sit above their Rangemaster cookers. We also offer a wide range of refrigeration, dishwashers, taps, and built-in ovens and hobs all designed to complement and co-ordinate with your Rangemaster appliances.

Q30. What size ducting do I need to use?

When ducting to the outside, connect the hood to the chimney using either a flexible or rigid kit measuring 125mm or 150mm - this will depend on the length of ducting you require. If you require up to 1m, a flexible kit is recommended. If it is longer than 1m and up to 3m, a rigid kit is required. The ducting kit must be positioned using sufficient pipe clamps (the ducting kit is not supplied). You must also remove any activated charcoal filters as they are not required. You can purchase Ducting Kits directly from us by calling Consumer Services on .

Q31. What electrical connection do I need to install my hood?

Connect the hood to the mains through a two-pole switch with a contact gap of at least 3mm. The hood comes with a cable and it can be fitted with a standard plug plus a 3 amp fuse, or it can be hard wired on to a 3 amp spur.

Q32. What can I do if I cannot duct my hood to an outside wall?

If it is not possible to duct to an outside wall, you can re-circulate the air using carbon filters that fit on to the side of the motor. Your first set of carbon filters will be included inside the hood packaging. You can purchase additional carbon filters directly from us by calling Consumer Services on 01926 457628.

Q33. Where can I find the serial number for my hood?

The serial number is located inside the hood which is next to the motor on a white sticker (a ten digit number - see below). It is also on the user guide.

hood

Q34. How do I clean my metal grease filters?

The filters must be cleaned every two months of operation, or more frequently for particularly heavy usage, they can be washed in a dishwasher. To wash the filters, please follow these steps:

Remove the filters one at a time by pushing them towards the back of the hood and - pulling  them down at the same time.

Wash the filters, taking care not to bend them.

Allow them to dry before refitting.

When refitting the filters, make sure that the handle is visible on the outside.

 

Q35. How often do I need to change my charcoal filters?

The filters are not washable and cannot be re-used and must be replaced approximately every four months of operation, or more frequently for particularly heavy usage. To change the filters, please follow these steps:

Remove the metal grease filters.

Remove the saturated activated carbon filter by releasing the fixing hooks.

Fit the new filter by hooking it into its seating.

Refit the metal grease filters.

Q36. How do I change the light bulb?

To change the lights bulbs for a standard canopy hood, follow the below steps:

Remove the metal grease filters.

Unscrew the bulbs and replace them with new ones that have the same characteristics.

Replace the metal grease filters.

For other types of hoods, refer to your User Manual for instructions on how to change the light bulbs.

 

Q37. What are the clearances required for fitting a hood?

A minimum space of 650mm is required between the top of the hotplate and the hood.

Any cooker hood should be installed in accordance with the hood manufacturer's instructions.

Note:Any splashback must be fitted in accordance with the manufacturers instructions.  Allowance should be made for the flue trim, which is fitted to the cooker hob.

 

Q38. Where can I buy spare parts/ accessories?

If you only need to buy spare parts, you can buy them directly from us by calling 01926 457628. Please have your serial number and appliance details to hand. (To find your serial number, refer to 'where can I find my model or serial no?' in the FAQs).

 

Q39. Our of warranty repairs?

Please call our consumer services on 01926 457628 or email consumers@agarangemaster.co.uk for support - we can take the details and book an engineer on their behalf.

Q40. Further help or support

If you have any further questions that have not been answered here please email consumers@agarangemaster.co.uk or call our customer services department on 01926 457628.

Q41. What are the electrical requirements required to install my appliance?

You can connect your SxS to a main supply. It comes with a cable that is 1.5m long attached to a 13amp plug. The plug MUST be accessible after the appliance has been positioned. Make sure that the refrigerator does not trap the electric cable. Do not step on the cable. Avoid damage to the electric cable when moving the refrigerator.

Q42. What do I need to do if the electrical cable is damaged?

If the electrical cable is damaged or worn, turn off the refrigerator and call Consumer Services on 01926 457628.

Q43. How do I change the light bulb?

To remove the lamp cover:

1. Rotate the disc on the bottom right-hand side of the lamp cover, counter-clockwise to remove.

2. Pull the lamp cover down, by gripping inside of the hole from where the disc has been removed.

To replace the lamp cover:

1. To replace the cover simply push it gently and it will click into place.

2. Replace the disc, by rotating it clockwise.

 

Q44. What should I do if I have a power cut?

In the event of a power cut, food should remain safely cold for about 3 hours. Should there be a prolonged power cut you may need to remove food from the freezer compartment and store it in a cold place, wrapped in layers of newspaper to preserve suitable temperatures.

Once power is restored replace the food back into the freezer compartment. Should food begin to defrost, or the power cut last longer than expected, it is advised that you consume any food removed from the freezer. If the power cut is short term, most foods can be left inside the freezer compartment – this is the best way of preserving temperature is to surround the food by ice cubes from the icebox.

This is also an ideal solution for power cuts you may have been pre-warned about. When experiencing a power cut of any kind, do not add any extra foods to the freezer.

 

Q45. The display panel does not stay on

After 30 minutes the digital display will switch off until the fridge-freezer is used again. This is for energy saving.

Q46. Where can I find my serial number?

The serial number is located inside the fridge on the side of the walls. It is also in the User Manual.

Q47. What are the electrical requirements required to install my appliance

You can connect your DxD to a main supply. It comes with a cable that is 1.5m long attached to a 13amp plug. The plug MUST be accessible after the appliance has been positioned. Make sure that the refrigerator does not trap the electric cable. Do not step on the cable. Avoid damage to the electric cable when moving the refrigerator.

Q48. What do I need to do if the electrical cable is damaged?

If the electrical cable is damaged or worn, turn off the refrigerator and call Consumer Services on 01926 457628.

Q49. What is the warranty on my DxD?

Your DxD comes with a standard 1 year warranty. But if you register within 30 days of delivery, you will receive a further 12 month warranty for absolutely free.

Any cosmetic damage to the appliance must be reported within 90 days of delivery.

To register your warranty, visit http://www.rangemaster.co.uk/contact-us/warranty. Once your details have been processed, you will be sent your policy document outlining your cover.

Alternatively, fill in and return the registration form which will be enclosed with your new fridge-freezer, or call us free on 01926 457628 where our trained operators will take your details.

Q50. What do I do if there is an error code flashing on my display?

In the event of an error occurring, the main control digital display screen will show one of the following codes: F1, F2, F3, F5, F6, Ed, ER, ES, E0, E1, E2. If this happens, please contact Consumer Services on 01926 457628 to have the refrigerator repaired.

 

Q51. What is the best way to keep my fridge-freezer clean?

Disconnect the appliance from the power supply before cleaning.To keep internal odours to a minimum it is best to periodically clean the inside shelves, crispers, bins and wall. Empty the appliance of food and remove the shelves. Clean the interior using warm water and bicarbonate of soda with a soft cloth. Make sure that the interior is then dried carefully with a suitable cloth.

DO NOT use harsh abrasives, or aggressive cleaners as these can damage the interior of the appliance.

Shelves and other accessories (plastic and glass parts) can be cleaned in the sink using liquid dishwashing liquid and warm water. Make sure all soap is rinsed off and all parts are dry before replacing them inside the appliance. Always keep the door seals clean. The fridge is heavy. When moving the refrigerator be careful to protect the doors. Keep the refrigerator vertical and do not tilt the refrigerator – this helps prevents damage.

Q52. Do I need to defrost the freezer?

Defrosting is done automatically so there is no need to manually defrost this appliance.

DO NOT use mechanical devices to accelerate the defrosting process.

Q53. Where can I find my serial number?

The serial number is located inside the fridge on the side of the walls.  It is also in the User Manual.

Q54. When does the light come on?

The LED interior lights come on when the door is opened. The performance of the light is not affected by any of the appliances other settings.

Q55. Where is the best place to install my fridge-freezer?

This appliance should be installed in a room that is dry and well ventilated.

To provide adequate ventilation, make sure the refrigerator is at least 15mm clear on all sides of any kitchen cabinetry.

Any units placed above the appliance must be clear by 15mm to allow sufficient ventilation.

If locating the refrigerator close to a corner, sufficient spacing must be left for opening the doors and removing the shelves.

The appliance should be at least 100mm from any electric or gas cooker and 300mm from any coal or oil stove.

If this is not possible, make sure that appropriate insulation is used.

Avoid exposing the appliance to direct sunlight, and sources of heat (such as radiators, heaters or cookers).

If this appliance is situated in a cold environment (such as a shed, outhouse or garage) it will affect its performance.

You may find that the performance of the appliance is not consistent and this may damage foods.

A consistent ambient temperature of 10 °C or above is recommended.