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FAQs

To help you get started, we’ve got all the answers you need to the most common questions regarding Rangemaster appliances, from where to buy to how to register a warranty. If you can’t find what you’re looking for, please email us with your query on consumers@agarangemaster.co.uk and we’ll get back to you as soon as possible.

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Where can I find my model or serial number?

All of our range cookers have the silver serial number data badge in 3 locations:

User & Installation Guide (on the front cover)
front of the cooker (see below)
back of the cooker (on the back of the top left hand side)

The serial number is located on the frame of the main left-hand oven at the base near the plinth. For earlier specification110cm models, remove the storage drawer and the silver data badge will be located on the front right upright of the cooker framework.

 

 Serial -number

What power supply do I need to install my cooker?

Please ensure your fitters refer to the fitters guide before installation.

Ceramic and Induction models may be connected to a suitable 6mm cable with a 32-amp breaker (providing the isolator switch, which turns the power on and off to the cooker, does not incorporate a 13 amp socket). However to provide greater flexibility, we recommend a 10mm cable with a 45 amp breaker.

Note:
These are guidelines and other factors may alter the cable/breaker power. Therefore we cannot provide electrical information as the qualified electrician has to make calculations based on what is around the cooker e.g. boilers etc.

 

Where can I find my User Guide and installation & Service Instructions?

All User Guides and Installation & Service instructions are placed within an oven cavity prior to delivery.

If you require a copy, all of our User Guides are available to download electronically on the Rangemaster website (www.rangemaster.co.uk). Select the cooker you require and scroll down to the end of the features where you will find a drop down box that prompts User Guide. Choose the fuel type you require and the user guide will open. If you cannot find the User Guide you are looking for, call us on 0800 8046261 and we will email or post one out to you. 

Why is the oven not coming on?

Check that there is power going into the cooker by seeing if the oven light is coming on. Then check if the clock is illuminated. If the clock is flashing 'auto' or is not illuminated this will be the reason why the oven is not coming on. Refer to your User Guide for instructions on how to re-set the clock on your model.

If there is no power to the clock but there is power to other areas of the appliance (the top of the cooker and oven light should be working) there may be a fault with the clock.

Please contact our Consumer Services Department on 0800 8046261 for further advice. 

What do I do if I smell gas?

1. Do not turn electric switches on or off
2. Do not smoke
3. Do not use naked flames
4. Do turn off the gas at the meter or cylinder
5. Do open doors and windows to get rid of the gas
6. Do keep people away from the area affected

Call your gas supplier or National Grid on 0800 111 999

Who do I speak to if I receive a faulty cooker or a part is missing?

If you are experiencing problems with your Rangemaster appliance and it is still within the manufacturer's warranty, call us on (0800 8046261). Please have your serial number and appliance details to hand (To find your serial number, refer to 'where can I find my model or serial no?' in the FAQs). Once we have diagnosed the problem we can usually arrange for one of our approved engineers to attend. If you have a new cooker and find that there may be a missing or damaged part please report this to us ASAP on 0800 8046261 or email consumers@agarangemaster.co.uk 

Do you offer a repair service?

If you are experiencing problems with your Rangemaster appliance and it is no longer covered by the manufacturer's warranty, we can offer a number of services to help. If you would like an approved Rangemaster engineer to repair your appliance just call us on 0800 8046261. Please have your serial number and appliance details to hand (To find your serial number, refer to 'where can I find my model or serial no?' in the FAQs). Once we have diagnosed the problem we can arrange for one of our approved engineers to attend. Rangemaster provides:

- A nationwide network of approved Rangemaster engineers, fully trained on our entire product range

- Fast access to genuine Rangemaster spare parts

- A fixed price quote, which includes parts, labour and VAT
(exceptions apply, please call Consumer Services on 0800 8046261)

What does a multifunction oven do?

The multifunction oven offers up to eight functions for really flexible cooking. From crisping up the base of your pizza to browning your favourite pasta dish. This feature offers a variety of functions all in one oven.

Multi -function -control

Functions include:

Rapid response (only available on a selection of models) - unique to Rangemaster, this feature heats the oven 30% quicker than a regular fanned function and allows cooking to start immediately.

Fan oven - a fan oven draws air from the interior of the oven, heats it up and forces it back into the cavity again. The heat within a fan oven is evenly distributed for multi-level cooking.

Fanned grilling - enables the door to be closed whilst grilling, which grills food more evenly, while preventing cooking smells from permeating the room.

Base heat - using the lower element only, this cooking method is best used for finishing off your dishes, such as crisping up the base of a pizza or ensuring the base of a pastry flan is fully cooked.

Fan assisted oven - utilising the conventional oven elements alongside the fan, this produces zoned cooking with the hottest zone being featured at the top of the oven.

Conventional oven - this traditional cooking method uses heat sourced from both the top and base of the oven, which results in a natural convection process that centres the heat in the top of the oven. For baking cakes etc, cook in the centre of the oven and slightly reduce the temperature.

Browning element - to use at the end of cooking for the finishing and browning of cheese topped dishes that are already hot.

Defrost - an incredibly safe way to speed up the defrosting process, as it uses the fan to circulate unheated air, so won't accidentally cook the food like a microwave can. Remember not to defrost meat or poultry in this way.

To learn more about the multifunction oven, click here to see a video

How do I register my warranty and how long is it for?

Our cookers come with a standard 1 year warranty. But if you register within 30 days of delivery, you will receive a further 12 month warranty absolutely free.

To register your warranty, (Click Here) Once your details have been processed, you will be sent your policy document outlining your cover.

Alternatively, fill in and return the registration form which will be enclosed with your new cooker, or call us free on 0800 8046261 or 0370 7895107 where our trained operators will take your details.

Why are my hotplate burners not lighting up on my dual fuel/all gas cooker?

Make sure that the burner parts have been replaced correctly after wiping or removing for cleaning.

Check that there is not a problem with your gas supply. You can do this by making sure that other gas appliances you may have are working.

Do the burners spark when you push the button? If not, verify that the power is on by checking that the clock is illuminated.

If you are still experience problems call us on

0800 8046261 or 0370 7895107 or email consumers@agarangemaster.co.uk.

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Registered in England & Wales under Registered Number 3872754.
Registered Office Address - Juno Drive, Leamington Spa, Warwickshire, CV31 3RG