Frequently Asked Questions | Rangemaster
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FAQs

To help you get started, we’ve got all the answers you need to the most common questions regarding Rangemaster appliances, from where to buy to how to register a warranty. If you can’t find what you’re looking for, please email us with your query on consumers@agarangemaster.co.uk and we’ll get back to you as soon as possible.

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What should I do if I have a power cut?

In the event of a power cut, food should remain safely cold for about 3 hours. Should there be a prolonged power cut you may need to remove food from the freezer compartment and store it in a cold place, wrapped in layers of newspaper to preserve suitable temperatures.

Once power is restored replace the food back into the freezer compartment. Should food begin to defrost, or the power cut last longer than expected, it is advised that you consume any food removed from the freezer. If the power cut is short term, most foods can be left inside the freezer compartment – this is the best way of preserving temperature is to surround the food by ice cubes from the icebox.

This is also an ideal solution for power cuts you may have been pre-warned about. When experiencing a power cut of any kind, do not add any extra foods to the freezer.

The display panel does not stay on

After 30 minutes the digital display will switch off until the fridge-freezer is used again. This is for energy saving.

Where can I find my serial number?

The serial number is located inside the fridge on the side of the walls. It is also in the User Manual.

Disconnect the appliance from the power supply before cleaning. To keep internal odours to a minimum it is best to periodically clean the inside shelves, crispers, bins and wall. Empty the appliance of food and remove the shelves. Clean the interior using warm water and bicarbonate of soda with a soft cloth. Make sure that the interior is then dried carefully with a suitable cloth.  

DO NOT use harsh abrasives or aggressive cleaners as these can damage the interior of the appliance.

Shelves and other accessories (plastic and glass parts) can be cleaned in the sink using liquid dishwashing liquid and warm water. Make sure all soap is rinsed off and all parts are dry before replacing them inside the appliance. Always keep the door seals clean.  The fridge is heavy. When moving the refrigerator be careful to protect the doors. Keep the refrigerator vertical and do not tilt the refrigerator – this helps to prevent damage.

What are the electrical requirements required to install my appliance

You can connect your DxD to a main supply. It comes with a cable that is 1.5m long attached to a 13amp plug. The plug MUST be accessible after the appliance has been positioned. Make sure that the refrigerator does not trap the electric cable. Do not step on the cable. Avoid damage to the electric cable when moving the refrigerator.

What do I need to do if the electrical cable is damaged?

If the electrical cable is damaged or worn, turn off the refrigerator and call Consumer Services on 0800 8046261 or 0370 7895107.

What is the warranty on my DxD?

Your DxD comes with a standard 1 year warranty. But if you register within 30 days of delivery, you will receive a further 12 month warranty for absolutely free.

Any cosmetic damage to the appliance must be reported within 90 days of delivery.

To register your warranty, visit http://www.rangemaster.co.uk/contact-us/warranty. Once your details have been processed, you will be sent your policy document outlining your cover. 

Alternatively, fill in and return the registration form which will be enclosed with your new fridge-freezer, or call us free on 0800 8046261 or 0370 7895107 where our trained operators will take your details.

What water supply do I need to install my fridge-freezer?

It is recommended to have this product installed by a qualified technician.

Cut the water pipe according to need and avoid bending the water pipe too much. Usually, the pipe length should be less than 5m. If the water pipe is too long, the ice and cold water content will be affected because there may be insufficient water pressure.

Insert one end of the water supply pipe into the water inlet on the rear of the appliance. Connect the other end into the plastic adaptor. Screw the adaptor onto a suitable ¾” check valve or washing machine valve.

The water pressure should be between 207-827 kPa (21-123 psi) for correct operation of the cold water dispenser and ice maker. Open the water valve to flush the pipe, check leakage in the water pipe joints and allow the water to run until it is clear. 

What do I do if there is an error code flashing on my display?

In the event of an error occurring, the main control digital display screen will show one of the following codes: F1, F2, F3, F5, F6, Ed, ER, ES, E0, E1, E2. If this happens, please contact Consumer Services on 0800 8046261 or 0370 7895107 to have the refrigerator repaired.

The water filter light is illuminated

When the water filter indicator light is illuminated this means the water filter may need to be changed. If this is not used regularly, then it is suggested that the water filter is replaced annually or when the water taste has obviously changed. Please pay attention to your local conditions, as you may need to change the water filter more frequently due to the different water properties.

After the water filter is changed, press the ‘Water Filter’ RESET button. The water filter indicator light will go out. Note: If the water filter illuminator light does not go out when the RESET button is pressed then try the following: Make sure the freezer is in Quick Freeze mode, then press and hold the EXPRESS FRZ and the RESET buttons for 3 seconds. The water filter indicator light will go out. You can purchase a water filter from us on 0800 8046261 or 0370 7895107.

After installing a new water filter discard all ice produced during the first 24 hours.

 

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