Frequently Asked Questions | Rangemaster
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To help you get started, we’ve got all the answers you need to the most common questions regarding Rangemaster appliances, from where to buy to how to register a warranty. If you can’t find what you’re looking for, please email us with your query on and we’ll get back to you as soon as possible.

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What can I do if I cannot duct my hood to an outside wall?

If it is not possible to duct to an outside wall, you can re-circulate the air using carbon filters that fit on to the side of the motor. Your first set of carbon filters will be included inside the hood packaging. You can purchase additional carbon filters directly from us by calling Consumer Services on 0800 8046261 or 0370 7895107.

Where can I find the serial number for my hood?

The serial number is located inside the hood which is next to the motor on a white sticker (a ten digit number - see below). It is also on the user guide.

Hood -serial

How do I clean my metal grease filters?

The filters must be cleaned every two months of operation, or more frequently for particularly heavy usage, they can be washed in a dishwasher. To wash the filters, please follow these steps:

  • Remove the filters one at a time by pushing them towards the back of the hood and - pulling  them down at the same time. 
  • Wash the filters, taking care not to bend them
  • Allow them to dry before refitting
  • When refitting the filters, make sure that the handle is visible on the outside

How often do I need to change my charcoal filters?

The filters are not washable and cannot be re-used and must be replaced approximately every four months of operation, or more frequently for particularly heavy usage. To change the filters, please follow these steps:

  • Remove the metal grease filters
  • Remove the saturated activated carbon filter by releasing the fixing hooks
  • Fit the new filter by hooking it into its seating
  • Refit the metal grease filters

You can purchase replacements filters from us by calling Consumer Services on 0800 8046261 or 0370 7895107.

How do I change the light bulb?

To change the lights bulbs for a standard canopy hood, follow the below steps:

  • Remove the metal grease filters
  • Unscrew the bulbs and replace them with new ones that have the same characteristics
  • Replace the metal grease filters

For other types of hoods, refer to your User Manual for instructions on how to change the light bulbs.

What are the clearances required for fitting a hood?

A minimum space of 650mm is required between the top of the hotplate and the hood.

Any cooker hood should be installed in accordance with the hood manufacturer's instructions.

Note:Any splashback must be fitted in accordance with the manufacturers instructions.  Allowance should be made for the flue trim, which is fitted to the cooker hob.

What are the electrical requirements required to install my appliance?

You can connect your SxS to a main supply. It comes with a cable that is 1.5m long attached to a 13amp plug. The plug MUST be accessible after the appliance has been positioned. Make sure that the refrigerator does not trap the electric cable. Do not step on the cable. Avoid damage to the electric cable when moving the refrigerator.

What do I need to do if the electrical cable is damaged?

If the electrical cable is damaged or worn, turn off the refrigerator and call Consumer Services on 0800 8046261 or 0370 7895107.

There is a red light showing on the display panel

To maintain water quality, the filter will need replacing from time to time. We recommend that the water filter is replaced every 2 years. A filter timer is included after the refrigerator has been switched on. The cold drinks icon becomes red to remind you to replace the water filter.

Press the ice cube switch for 5 seconds and the display should return to normal.

However, if the water quality shows signs of deterioration, either visually or in taste, then the filter should be changed sooner. You can purchase a water filter direct from us on 0800 8046261 or 0370 7895107.

How do I change the light bulb?

To remove the lamp cover:

  1. Rotate the disc on the bottom right-hand side of the lamp cover, counter-clockwise to remove.
  2. Pull the lamp cover down, by gripping inside of the hole from where the disc has been removed.

To replace the lamp cover:

  1. To replace the cover simply push it gently and it will click into place.
  2. Replace the disc, by rotating it clockwise
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©2015 Rangemaster is a trading name of AGA Rangemaster Limited.
Registered in England & Wales under Registered Number 3872754.
Registered Office Address - c/o AGA Rangemaster, Meadow Lane, Long Eaton, Nottingham, NG10 2GD